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FAQ's

FAQ's

What is in "My Account"?
      My Account features a wide variety of information and tools to allow you to better manage your profile and service preferences. It includes capabilities like checking your order history, pending orders, past purchases, entire previous orders, favourite's list and delivery preferences. You may also enter personal information such as address, email address, username and password, phone number and profile information. Finally, you can enter addresses of friends and family members in your gift address book and update your own communication preferences. Visit My Account to check or change your account settings to optimize your shopping experience.

How do I update my email address?
      Please visit the Account Information section of our website.

Why is my username the same as my email address?
      We recommend that your username is the same as your email address so that it is easier for you to remember when logging into the website.

Why am I not receiving my Order Confirmation, Promotion or Service Reminder emails?
      Please ensure you have a valid email address on file and your communication preferences are checked for the emails you want by going to My Account and then update your email address and communication preferences.

How does the site know who I am when I come back for a return visit?
      Click "Remember me" if you want to take advantage of this time-saving feature. It means you don't have to sign-in every time you come back to MyTriniGrocery.com and it allows us to customize your shopping experience. This also allows you to start shopping immediately. Rest assured that the automatic sign-in feature does not compromise the security of your personal information. If you don't want to use this feature simply uncheck the "Remember me" box when you sign-in. 

How do I add to, change or cancel an order?
      If you wish to add, change or cancel and order you either need to sign in to your account immediately. After logging in, visit the 'Order Status' section & ‘Completed Orders’ in 'My Account'. Select the order in which you wish to change or cancel and click on the view/edit link. You will be able to add or delete items from your order as well as cancel the whole order as long as the order has not been loaded. If you need additional assistance, use our Contact Us option to either call or email us immediately before the item is shipped which is usually either the same or following day.

How do I place my order?
      To order online, simply register on the website, select items, add items to your cart and then click "checkout" from your cart to follow the four step checkout process.
      
What is the best way to find information and products using the search tool?
      You can search by product name, item number or topic by entering this information in the search box and clicking the "Search" button. The search results are prioritized by matching your search criteria with our website content, so the more words you use in your search, the more specific the search results will be. Can't find what you are looking for? Just click Contact Us and fill our the Inquiry Form with your question or issue.
      
How do I apply a promotion code to my order?
      During step 4 of the checkout process, there is a box next to the 'Order Confirmation Summary' where you are to specify the promotion code. This box is located in the lower right corner of the page. Only one promotion code may be applied per order. Additionally, if you come to the website from an email, the promotion code may automatically be applied for you.
      
Can I use a promotion code more than once?
      Some promotion codes have the ability to be used multiple times throughout a promotional period while other promotion codes are single use only. Please see the terms and conditions of the promotion to determine this.

What type of payments do you accept?
      For your convenience and safety we use the well renowned and secure payment gateways, PayPal and Google Checkout. We accept Debit Cards & Credit Cards from the major companies (Visa, Discover, MasterCard & American Express) through PayLeap Solutions.

How do I send MyTriniGrocery.com Products as a gift or use the Gift Certificate option?

      Many celebrations revolve around food and our products make a great gift for special occasions or times when you want someone to know you are thinking about them. Click on the Gift Certificate option located at the top of the website and follow through with the necessary step leading up to payment of the gift certificate. The gift certificate will be emailed to the recipient after your order has been paid for.

How do I review a product?
      It’s not necessary for you sign in or register for an account to review a product, just click on the respective product that you want to review. Once you find the product, click on the "write a review" link. A form is presented for you to rate the product, enter your comments, name and submit your review. Reviews that meet our guidelines are posted within 3-6 hours. By submitting your review, you acknowledge and agree all review comments become the property of MyTriniGrocery.com and may be used to promote products in our catalog or on our website; and that you will not be compensated in any monetary or other fashion for your submission.

Why didn't my product review get posted?
      Reviews that meet our guidelines are posted within 3-6 hours. Additionally, we reserve the right not to post a review if it violates standard review guidelines.

I am from a country where there are no Zip Codes, how do I still get Estimate Shipping Calculator to work?

 You can use/enter the default Zip Code - 00000

 

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